Finding the solution, Step 1: is the printer set up correctly, Step 2: is the ready light on – HP LaserJet P2015 User Manual

Page 84: Step 3: can you print a demo page

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Finding the solution

You can use this section to find the solution to common printer problems.

Step 1: Is the printer set up correctly?

Is the printer plugged into a power outlet that is known to work?

Is the on/off switch in the on position?

Is the print cartridge properly installed? See

Replace the print cartridge

.

Is paper properly loaded in the input tray? See

Load media

.

Yes

If you answered yes to the questions above, go to

Step 2: Is

the Ready light on?

No

If the printer will not turn on,

Contact HP support

.

Step 2: Is the Ready light on?

Verify that the Ready light (1) is illuminated on the control panel.

Yes

Go to

Step 3: Can you print a demo page?

No

If the control panel lights do not look like the picture above,
see

Status-light patterns

.

If you are unable to resolve the problem,

Contact HP support

.

Step 3: Can you print a demo page?

Press the

Go

button to print a demo page.

74

Chapter 7 Problem solving

ENWW

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