Error messages – HP Deskjet 5943 Photo Printer User Manual

Page 88

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Error messages

Out of paper message
If you receive an out of paper message, follow these

guidelines

.

"There was an error writing to USB port"
The printer might not be receiving correct data from another USB device or USB hub.
Connect the printer directly to the USB port on the computer.

"Two-way communication cannot be established" or "Printer not responding"
The printer might not be able to communicate with the computer if the USB cable is
too long.
If you receive this error message, make sure that the USB cable is not greater than 5
meters (approximately 16 feet, 5 inches) in length.

Incorrect print cartridge message
The printer can only print when the correct print cartridges are installed. If you receive
an incorrect print cartridge message,

follow these instructions

.

Print cartridge problem message
If you receive a message stating there is a problem with the print cartridge, the print
cartridge might be faulty. Follow

these instructions

to resolve the problem.

"Print cartridge carriage is stalled"
Follow

these steps

if the printer stalls while you are printing a document.

Paper detected does not match paper size or type selected"
If you receive an error message about a paper mismatch, it indicates that the paper
size or type selected in the software program or in the

printer software

does not match

the paper in the In tray. Follow

these instructions

to resolve the problem.

Chapter 11

86

HP Deskjet 5900 series

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