HP Photosmart Pro B9180 Photo Printer - Manual (Page 54)

Paper errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at
www.hp.com/support . The name of HP support services may vary
by country/region.
Tip View the How do I? animations available from the HP Solution Center to
see how to load paper in the main tray or the specialty media tray, how to clear
a paper jam, and how to install and replace ink cartridges and printheads.
Error message: Remove media.
Solution When you print on certain types of media using the specialty media tray,
the printer does not fully eject the media from the printer. If the printer prompts you
to
Remove media , grasp the media with both hands and gently pull it from the front
of the printer.
Paper jam. Remove media and check flatness. Press OK to continue.
Solution When you print on canvas media using the specialty media tray, the
printer performs a preliminary test to check that the media is flat so that the media
or the printer will not be damaged. If the media is not flat enough, the printer prompts
you to remove the media to check for flatness. Grasp the media with both hands and
gently pull it from the back of the printer through the rear slot. Place the media in a
plastic bag and gently bend it in the opposite direction until it lies flat.
Error message: Paper jam. Clear jam then press OK.
Solution
●
Try pulling out the main tray and replacing it in the printer, making sure to push
the tray in as far as it will go, until it is fully seated.
● If the paper jammed while printing, try the following:
–
Turn off the printer, and then unplug it from the power source. Remove the
rear door. Gently remove the jammed paper from the printer, and then
replace the rear door. Open the top door and clear the printer of any paper
obstructing the paper path. If needed, gently move the printhead assembly
to one side to remove the paper. Plug the printer back in and turn it on. Try
printing again.
– If you were printing labels, make sure a label did not become unglued from
the label sheet while going through the printer.
– Dry conditions can cause paper to curl, which can cause paper jams, so
store expensive specialty media in a plastic bag rather than in the main tray.
Error message: Out of paper. Load paper then press OK.
Solution Load paper, and then press OK to print again. For paper-loading
instructions, see
Load the main tray .
HP Photosmart Pro B9100 series User Guide 51