HP Deskjet 400 Printer - Manual (Page 15)

Appendices
Customer Support
The information in the previous chapter suggests
solutions to common problems. If your printer is not
operating properly and these suggestions do not solve
your problem, try using one of the following support
services to obtain assistance.
Electronic Support Information
HP Web Site – If you have access to the Internet, you
can check out HP’s web site at URL http://www.hp.com
or http://www.hp.com/go/peripherals for support
documentation, the latest printer software, and the
latest news from HP.
User Forums – In addition to the latest printer
software that is available via the CompuServe and
America Online user forums, you can also get friendly
help from knowledgeable users and system operators.
In the user forums, you can leave your question and
check back later for ideas and solutions suggested by
other users. You can read through old messages left by
other users to see if anyone else has had a problem
similar to yours and has provided the solution online
Also, the forum keeps a list of FAQs (Frequently Asked
Questions) which you can peruse for hints.
CompuServe – Access the HP Peripherals
forum (Go HPPER). To subscribe to
CompuServe, in the U.S. call 1-800-848-8199
and ask for representative #51. Canadian
residents should consult their phone directory
for the nearest CompuServe office. (This
service is not operated by Hewlett-Packard.
America Online – Access the HP forum. Click
“keyword” on the “Go To” menu, type “HP,”
and press the Enter key to bring the HP forum
home page directly to your screen.
HP First Fax
Technical documentation and troubleshooting
information is available 24 hours a day, seven days a
week, every day of the year. Dial (800) 333-1917 from
any touch-tone phone to access HP First Fax. By
selecting from a series of menu choices, you can
identify documents containing the information you
need. You may request up to three documents per call.
We’ll fax them to you within minutes.
Printer Software
Printer software allows your printer to talk with your
computer. (Printer software is also referred to as a
printer driver or a printer file.) If you need to replace or
upgrade a printer driver, you have several options:
■ Download the driver by accessing
CompuServe, America Online, or HP’s Web
site, as previously described.
■ Download the driver from the HP Bulletin
Board. You’ll need a modem and
communications software, set to N, 8, 1.
Dial (208) 344-1691 and choose from the
menus provided.
■ If you don’t have access to CompuServe,
America Online, or the World Wide Web, you
can get a new driver (if one is available) on
disks. HP provides Windows 3.1, 3.11, or
Windows 95 printer drivers and printer driver
updates for the cost of the disks plus shipping.
You can order them by calling (970) 339-7009
Monday thru Saturday, 24 hours a day.
(For DOS printer drivers, contact the
manufacturer of your software program.)
HP Telephone Support
Our highly responsive support staff can help you get
your new printer up and running. They are available to
answer questions about your printer and explain how it
works. We’re ready to help you Monday thru Friday, 6
am to 10 pm (MST), and Saturday, 9 am to 4 pm (MST).
To reach us, call (208) 344-4131.
Ninety Days Free Support – Within 90 days from the
time you purchase your new printer, telephone support
is provided to you free of charge. Before placing a call
to the HP Telephone Support Center, please make sure:
■ You have referenced your user’s manual and on-
line help for installation and troubleshooting tips.
■ You are seated in front of your computer, with
the printer nearby.
■
You have the following information available:
– Your printer’s serial number (on the label
on the back of the printer).
– Your printer’s model number (on the label
on the font of the printer).
– The model of the computer.
– The version of the printer driver and
software program (if applicable).
During the 90-day period, all questions about your
printer and printer software are answered free of charge.
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