HP Deskjet 400 Printer - Manual (Page 16)

After the Free Support Period – You can still get help
for a fee (prices are subject to change without notice):
■ For quick questions in the United States only,
call (900) 555-1500. You are charged $2.50 per
minute and the charges begin when you
connect with a support technician.
■
For calls from Canada, or for calls in the U.S.
that might be longer than ten minutes in length,
call (800) 999-1148. The fee is $25 per call,
charged to your Visa or Master Card.
If during the phone call it is determined that your
printer requires repair, and if you are within your
printer’s hardware warranty period, your phone
charges are reversed.
Repairing Your Printer
To speak to someone to verify that your printer needs
repair, please call the HP Telephone Support Center
Monday thru Friday, 6 am to 10 pm (MST), and
Saturday, 9 am to 4 pm (MST). If your printer requires
repair, the HP Support Agent will coordinate the
process. This service is free of charge during the
warranty period of your printer. Outside of the
warranty period, repairs are charged on a time and
materials basis.
HP also offers a variety of options to complement the
standard warranty. Call (800) 446-0522 in the U.S. or
(800) 268-1221 in Canada for details.
Extended Warranty Options
If you would like to extend your printer coverage
beyond the one year factory warranty, you have the
following options:
■ Consult your reseller to get extended coverage.
■ If your reseller does not offer service
contracts, please call Hewlett-Packard directly
and ask about our service agreement offering.
In the U.S. call (800) 446-0522, in Canada call
(800) 268-1221. For service agreements outside
the U.S.and Canada, contact your local HP
Sales Office.
A Note about Letters
If you need technical help or have something you
want to say to HP, it is best that you call us when you
are in front of your computer and printer. This way
we can work through the problem quickly. If you
write a letter to HP, then we must call you back,
which can be very difficult to do. Because of this, we
request that you call us rather than write us, so we
can help you immediately!
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US English 400 manual 05.06.1997 04.44 pm Page 14