Telenav for Sprint Supported Devices: v5.9 for Brew MP devices - Manual (Page 30)

© 2013 Telenav, Inc. PAGE 30 OF 32
16. Error Conditions
Account cancelled or Account not found
You do not have a valid Telenav GPS Navigator account. Contact Telenav GPS Navigator Customer Care at
1-888-353-6284.
GPS signal weak, Cannot get GPS signal, or No GPS data
Move to an area where your device has a clearer view of the sky and can still connect with your device. Please note that
some car windshields that have heat-reflective coatings may reduce the quality of the GPS signal. Your device should
announce when you have adequate GPS signal again.
Low battery
The GPS will not work if the device’s battery charge level is below about 15%. Starting with a freshly charged standard
battery, we have used Telenav GPS Navigator for around 4 hours before it became necessary to connect the charging
cable. If you get a low battery warning, connect a charging cable as soon as possible. In some cases, you may need to
wait a while for the battery to become sufficiently charged so that the GPS receiver will work.
Network signal weak
If the carrier network signal is weak, move to an area where reception is better and try the function that requires network
access again.
Telenav GPS Navigator encountered an error
Telenav GPS Navigator is having technical problems with the specific request that you made. This can be due to an
address that it cannot find, or mapping data that does not allow routing from where you are to where you want to go. In
this case, try to use a nearby address.
Telenav GPS Navigator not available
If you get an advisory message that Telenav GPS Navigator is not available, exit the Telenav GPS Navigator application
and then re-launch it. If the problem recurs, it may be due to a temporary Telenav GPS Navigator server outage.
Unable to generate a route
Telenav GPS Navigator could not generate a route between the two endpoints of the route. This may be a temporary
error if you have a weak GPS signal when establishing the origin, but may be due to errors in the map data in the area
around the destination.
Your account has expired
You do not have a valid Telenav GPS Navigator account. Order Telenav GPS Navigator by calling Telenav Customer
Support at 1-888-353-6284.
17. FAQs
Why do I need the carrier’s data service?
The data plan allows you to access nationwide routes, maps, and Directory content from the Telenav GPS Navigator
servers using the data communication features of your device. These services are included in your plan for the Samsung
Instinct device.
Does Telenav GPS Navigator use up my voice plan minutes?
Telenav GPS Navigator uses data to provide its navigation functions. Using data does not use any of your voice
minutes. The Call feature internal to the Telenav GPS Navigator application does use your voice minutes because it
makes a regular phone call.
How accurate is the GPS?
GPS accuracy can range from 20m (approx. 65 ft.) to 100m (approx. 328 ft.). Most of the time, the GPS is accurate to
less than 50 meters (approx. 164 ft.).