Programming tree, Troubleshooting – AT&T SBC-420 User Manual

Page 21

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ADDITIONAL

ADDITIONAL

PROGRAMMING TREE

PROGRAM

▲▼: select

LANGUAGE

▲▼: select

:enter

TIME/DATE

▲▼: select

:enter

LANGUAGE
= English
▲▼: select
SAVE?

LANGUAGE
= Spanish
▲▼: select
SAVE?

LANGUAGE
= English

Programmed!

IDIOMA
= Español

Programado!

EXTENSION NO

▲▼: select

:enter

EXTENSION NO
= 22
▲▼: select
SAVE?

EXTENSION NO
= 22

Programmed!

MONTH
01/01

1:52A

▲▼: select
SAVE?

DATE
01/01

1:52A

▲▼: select
SAVE?

HOUR
01/01

1:52A

▲▼: select
SAVE?

MINUTES
01/01

1:52A

▲▼: select
SAVE?

AM/PM
01/01

1:52A

▲▼: select
SAVE?

DAY OF WEEK
= Sunday

Programmed!

DAY OF WEEK
= Sunday
▲▼: select
SAVE?

Error Tone (Fast Busy Signal) Heard When Making an Intercom Call
■ The Do Not Disturb feature is activated at the extension you are calling.

Line Lights Remain On When No Line is Connected
■ Make sure the system is programmed for that line to be off. (See “Programming the Line

Usage” in PROGRAMMING OPTIONS.) See pg. 14.

■ Make sure that your Line Groups are programmed properly. (See “Programming Line Groups/

Private Line” in PROGRAMMING OPTIONS.) See pg. 16.

■ Disconnect all other devices (fax, modem, credit card reader, etc.) from any lines connected

to your phone. These devices can interfere with the system’s data links.

Operation During a Power Failure
■ A 9-volt battery must be installed for power failure operation. See pg. 36.

No Call Waiting Caller ID Information While on a Call
■ You must subscribe to combined Caller ID with Call Waiting as a single service to see Call

Waiting information.

■ Call Waiting Caller ID records will not be displayed or logged during a 3-Way Conference Call.

Display Screen is Blank
■ Make sure the power cord is connected to both the phone and an electrical outlet that is not

controlled by a wall switch.

■ Verify that the AC outlet is working by plugging a lamp, etc. to test.

No Caller ID Information Received
■ Subscription to Caller ID service is required.
■ Caller ID information is transmitted by the telephone between the first and second rings. If

you answer a call before the second ring, the Caller ID information may not be displayed.

■ Call Waiting Caller ID records will not be displayed or logged during a 3-Way Conference Call.

MESSAGE WAITING/NEW CALL Light Flashes
■ Make sure you have deleted all messages on all lines.
■ It may be a false indicator from the Central Office. To clear, see “Turning the Message Waiting

Indicator On/Off” in ADDITIONAL FEATURES.

TROUBLESHOOTING

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