2 troubleshooting smart card enrollment, Troubleshooting smart card enrollment, Troubleshooting smart card enrollment 3.2 – HID Crescendo Integration User Manual
Page 34
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Crescendo Integration Guide
47A3-905, A.1
Microsoft Windows Server 2003
Page 34 of 54
© 2008 HID Global Corporation. All rights reserved
December 1, 2008
Troubleshooting smart card enrollment
3.2
There are a number of causes for when a smart card Enrollment fails. The most common errors and their possible
cause are described.
Token is blank / uninitialized
3.2.1
When the token is blank and is not initialized, the following error displays:
Figure 37: Smart Card Certificate Enrollment Station: Unexpected error 0x80100065
Check the status of the token with the Token Management Utility / Token Administration Utility. If the
token is not initialized, you should initialize the token, setting a token label, PIN and PUK.
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