HID Crescendo Integration - Manual (Page 35)

December 1, 2008 © 2008 HID Global Corporation. All rights reserved. Page 35 of 54
47A3-905, A.1 Crescendo Integration Guide
Microsoft Windows Server 2003
Token is unknown 3.2.2
When the token is not recognized, the following error displays:
Figure 38: Smart Card Certificate Enrollment Station: Please insert the user’s smart card
Check the status of the token with the Token Management Utility / Token Administration Utility. 
If ‘Unknown token’ displays, verify:
a) the token type is supported by SafeSign in the first place and
b) if the token may not be recognized yet, in which case you can use the option ‘Query unknown
token’ to add its data to the registry.
note: This error also occurs when there is no token in the reader inserted at this point.