Document Outline

• CPS E2 TSP500 User Guide v. 4.0
  • Copyright
  • Table of Contents
  • Chapter 1 Overview
    • Introduction to This Guide
    • Document Conventions
    • Introduction to the CPSEE_TSP500
    • CPS_TSP500 System and Upgrades
    • System Capacity
      • Slots
      • Type of Cards
      • Ports on the Circuit Cards
      • Ratio of Trunk and Station Ports
      • Power
      • Slot Configuration
    • The CPS_TSP500 Telephony Cards
    • TSP System Connections
      • Monitor and Keyboard Connections
      • Agent Telephone Connections
      • Inbound Digital Station
      • Outbound Digital Station
  • Chapter 2 TSP User Procedures
    • Shutting Down The CPSEE_TSP500
    • Rebooting the CPSEE_TSP500
    • Starting and Stopping The CPSEE_TSP500
      • Starting The TSP From The menu
      • To Exit the Admin_Terminal
      • To Stop the CPSEE_TSP500
    • Auto Booting the TSP
      • Activating Auto Booting
      • Disable Auto Booting
    • Setting the Time/Date on the TSP
  • Chapter 3 Starting/Configuring TSP500
    • Logging Into TSP
    • The Main Menu
      • Quit
      • Activating the CPSEE_TSP500
      • Admin Terminal
    • The TSP Configuration Menu
      • Accessing the Dialing Rules
      • Modifying the ISDN Configuration
      • Configuring the Syslog
      • Select System Tools
      • View the Trunks File
      • Write Configuration to Archive
  • Chapter 4 Features and Enhancements
    • Introduction
    • Restarting Protocols
    • Graceful Campaign Close
    • Integrated Recording Feature
    • Agentless Campaign - Feature
      • Transferring a Call off of the TSP
    • Text-To-Speech (TTS) Messages - Feature
    • Caller ID Name - Feature
      • Example
      • Example
    • Collect DTMF Digits - Feature
    • Personnel Ring Back - Feature
    • Trunk Features and Enhancements
      • New Trunk Utilization files - Feature
      • Trunk Bound Alerts Sent to the SysLogger
    • Billing Codes - Feature
    • User Data Features and Enhancements
      • Sending User Data over ISDN - Feature
      • Support for ISDN protocol DMS250 - Feature
    • New Country - Feature
    • Monitoring Features and Enhancements
      • Silent Coaching - Feature
      • Client Monitoring for Conferences -Enhancement
      • Client Monitoring for Outbound Remote Stations-Feature
      • Restricted Monitors - Enhancement
      • Decibel Level Adjustment - Feature
    • Dialing Features and Enhancements
      • Unrestricted Manual Dial - Feature
      • Digital Station Dials - Enhancement
      • Redials of Incompletes - Feature
    • Answering Machine Enhancements
      • Detecting Beeps on Answering Machines - Feature
      • Answering Machine Detection Parameters - Enhancement
    • New Commands
      • New Dumb Terminal Commands - Feature
  • Chapter 5 Admin Terminal Commands
    • Introduction
    • List of Commands
      • BUG
      • CALL
      • CAPTURE
      • CAPTURE_TNUM
      • CAPTURE_TRK_AUD
      • CAUSE
      • CFIG
      • CLOCK
      • CMD
      • CONF
      • CONNS
      • CRATE
      • DIAL
      • DISABLE
      • ENABLE
      • FHANG
      • HELP
      • HTRUNK (ht)
      • INBOUND (inb)
      • INSTALL
      • IPSTATS
      • LICENSE (lic)
      • LINKP
      • LLOOP
      • LOAD
      • LOG
      • MUSIC
      • OPTIONS (opt)
      • PARK
      • PLAY
      • POISSON
      • PREP
      • QCHECK (qc)
      • QMSG (qm)
      • QPORT (qp)
      • QUIT
      • RECBITS
      • RECSTATE
      • RECORD (rec)
      • RLOOP
      • SHOOK
      • SHOW (sho)
      • SILENCE_DB
      • SILENCE_TIME
      • SIMCAMP
      • SIMIN
      • SLINE
      • SLOTS (sl)
      • SPAN
      • SPSTUFF (sp)
      • SRESET
      • STATUS (st)
      • SYSLOG
      • TLINE
      • TONE_TIME
      • TPLAY
      • TRESET
      • TRSTUFF (tr)
      • VERSION
      • VOICE_LEAKAGE
      • VOICE_LENGTH
      • VOICE_NOISE
      • VOICE_RATIO
      • VOICE_TIME
      • VPARMS
  • Chapter 6 Trunk Spans and Dialing Rules
    • Common Directory
    • trunks.cnf
    • tsp.cnf (Dialing Rules)
    • Building Dialing Rules Tutorial
      • Key Words of Dialing Rules
  • Chapter 7 The TSP Configuration Tool
    • Configuration Tool Overview
    • Using the Configuration Tool
      • Requirements
      • Audience
      • Text Conventions
    • Configuration Files
      • NMS Directory Structure
      • TSP Configuration Directory Structure
      • Trunk Protocol Selection and Storage Information
      • Line Codes
      • Framing Types
      • Card Type Selection
    • Configuring the System
      • Accessing Configuration Tool
      • Configurator Menu
      • Edit/View Configuration
    • Sample T1 Configuration Initialization
      • Trunk Information
      • Station Information
      • Encore and Conferencing Information
    • Sample T1 Configuration Modification
    • Sample E1 Configuration Initialization
      • Trunk Information
      • Station Information
  • Chapter 8 TSPLogger
    • Overview
      • TspLogger
      • Rlogger
    • Description
    • Configuration
      • Example:
    • SYSLOG Viewers
    • TSP Control
      • Notes
    • Events
    • TspRelay
      • Supported Key Words
      • Starting the TspRelay
      • Errors
      • RLOGGER
  • Chapter 9 Intrusion Tone
    • Overview:
    • Implementing Intrusion Tone
    • Using Intrusion Tone
      • Example:
  • Chapter 10 TSP Lights
    • The TSP Light Display
  • Chapter 11 Accessing Text-To-Speech
    • Accessing Text-To-Speech Messages
      • Example:
    • Mounting the External Drive
  • Chapter 12 Integrated Recording
    • Introduction
    • Components of Integrated Recording
      • RAM Disk
      • Recording Server
      • Disk Monitor Daemon
      • Recording Resource Manager
    • Integrated Recording Operation
  • Appendix A Troubleshooting
    • Common Questions
      • Common Questions on Caller ID
    • CPSEE_TSP500 Hard Drive Diagnostic
      • Instructions
    • Enhanced Logging for Socket Connections
  • Index