Sony PCG-R505DSK - Manual (Page 215)

Support Options
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5 Sony Fax-on-Demand
This service, which requires a fax machine or your fax software,
provides answers to commonly asked questions. You can use this
automated service to request a list of available topics then select the
topics that you want to receive. To contact the Sony fax-on-demand
service, call: 1-888-4-SONY-PC (1-888-476-6972).
6 Calling Sony Customer Support
Sony provides software support free of charge for 90 days after the
original date of purchase. You can speak with a Sony Customer
Support Representative without using your notebook by calling:
1-888-4-SONY-PC (1-888-476-6972).