Tro ubles hoot ing – Sony DSC-U20 User Manual

Page 85

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85

T

ro

ubles

hoot

ing

Computers

Symptom

Cause

Solution

You do not know if the OS of
your computer is compatible.

p Check “Recommended computer

environment” (page 57).

You cannot install the USB
driver.

• You are attempting to install the USB

driver on a machine that is not running a
supported OS.

p In Windows 2000, log on as Administrators

(authorized Administrators) (page 60).

Your computer does not
recognize your camera.

• You are not using the supplied USB

cable.

• The USB cable is not connected firmly.

• [USB] is set to [PTP] in the [

].

• The USB connectors on your computer

are connected to other equipment besides
the keyboard, the mouse, and your
camera.

• The USB driver is not installed.
• The camera was connected to a computer

with the USB cable before installing the
USB driver, so the device was not
recognized by the computer.

• No “Memory Stick” is inserted.

p Use the supplied USB cable (page 69).

p Disconnect the USB cable, and connect it

again firmly. Make sure that “USB MODE” is
displayed on the LCD screen (pages 69 and
92).

p Set it to [NORMAL] (page 92).

p Disconnect the USB cables except for the ones

connected to the keyboard, the mouse, and
your camera.

p Install the USB driver (pages 59 and 79).
p Delete the device which is not recognized, then

install the USB driver (pages 59 and 73).

p Insert a “Memory Stick.”

You cannot copy images.

• The camera is not correctly connected to

your computer.

• You are not using the correct copy

procedure for your OS.

p Connect the camera and your computer correctly

using the USB cable (page 69).

p Follow the designated copy procedure for your

OS (pages 57, 71, 74 and 80).

p If you are using the “PIXELA ImageMixer for

Sony” application software, click on HELP.

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