Contacting sony, Troubleshooting, Twin view – Sony KD-34XBR960N User Manual
Page 114: Contacting sony troubleshooting
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Contacting Sony
If, after reading these operating instructions, you have additional
questions related to the use of your Sony television, please call our
Customer Information Services Center at 1-800-222-SONY (7669) (US
residents only) or (416) 499-SONY (7669) (Canadian residents only).
Before calling Sony customer support, please write down the model
and serial numbers of your TV. You’ll find this information on the
front cover of this manual.
Troubleshooting
Twin View
Problem
Possible Remedies
I cannot get Twin View to
work
❏
If you are using a cable box to unscramble all channels (as shown on
page 21), you cannot use the Twin View feature. This is because the cable
box can unscramble only one channel at a time. But if you need the cable
box to unscramble only some (usually premium) channels, you can use
Twin View for unscrambled channels if you connect both a cable and cable
box, as shown on page 20.
❏
You can use Twin View to view a signal from a different source that is
connected to the TV's A/V jacks (such as a VCR or DVD player) in the
second window by pressing the
TV/VIDEO
button while in Twin View.
❏
Digital sources, as well as any sources connected to the VIDEO 5, VIDEO 6,
VIDEO 7 inputs, display in the left window, but not in the right windows.
There is no Twin View
window, or it is just static
❏
Be sure the Twin View window is set to a video input or channel that has a
signal airing.
❏
You might be tuned to a video input with nothing connected to it. Try
cycling through the video inputs by pressing the
TV/VIDEO
button.
Twin View cannot display
anything but TV channels
❏
Try cycling through the video inputs by pressing the
TV/VIDEO
button.
Check that the
Video Label
option is not set to
Skip
. (See the Setup Menu on
Twin View displays the same
program in both windows
❏
Both Twin View windows might be set to the same channel. Try changing
channels in either window.
34XBR.book Page 113 Thursday, May 20, 2004 7:09 AM