Sony PCG-FX340K - Manual (Page 140)

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140
Support Options
1 VAIO® Notebook User Guide and VAIO® Notebook Quick Start
The online VAIO® Notebook User Guide and printed VAIO® Notebook
Quick Start provide you with information on how to maximize your
notebook capabilities and solve common problems. To access the online
user guide, click Start on the Windows® taskbar, select Help Center and
VAIO Documentation. The Quick Start is supplied with your notebook.
2 Manuals and Online Help Files
The software preinstalled on your notebook may come with an online
manual. These manuals are stored on the hard disk drive as online help
files. You can find the help files from the Help menu under specific
software application. Some software applications may come with a
printed manual.
3 Operating System Online Support
Your notebook comes preinstalled with Microsoft® Windows®. For
operating system support, you can access Microsoft® customer support
at: http://support.microsoft.com/directory/.
4 VAIO Support Agent
You can find VAIO Support Agent from the Windows desktop. Using
advanced diagnostic technology, Sony’s VAIO Support Agent runs
scheduled protections of your applications, network settings, and other
important software settings. When your software is protected, you can use
VAIO Support Agent to repair software problems by restoring your
software to any of the previously protected states.
5 Sony PC Support
This service provides you with instant access to information on
commonly encountered problems. Enter a description of your problem
and the Knowledge Database searches for the corresponding solutions
online. You can access Sony PC Support at:
http://www.sony.com/pcsupport.
6 Sony Fax-on-Demand
This service, which requires a fax machine or your fax software, provides
answers to commonly asked questions. You can use this automated
service to request a list of available topics, then select the topics that you
want to receive. To contact the Sony fax-on-demand service, call: 1-888-
4SONYPC (1-888-476-6972).