Axis support, Axis 206 - troubleshooting – Axis Communications 206 User Manual

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AXIS 206 - Troubleshooting

Axis Support

If you need to contact Axis support, please help us to help you, by providing the server

report, the log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report

contains important information about the server and its software, as well as a list of the

current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file

records events in the unit since the last system restart and can be a useful diagnostic tool

when troubleshooting.

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

Using ARP/Ping

- the IP address must

be set within two minutes after power
has been applied to the camera.

Try the installation again. Ensure the Ping length is set to 408. Please see Manual Instal-
lation with ARP/Ping, on page 14.

The camera is located on a different
subnet.

If the IP address intended for the AXIS 206 and the IP address of your computer are
located on different subnets, you will not be able to set the IP address.

The IP address is being used by another
device

Disconnect the AXIS 206 from the network.

Run the Ping command. (In a Command/DOS

window, type

ping and the IP address of the unit.)

If you receive:

Reply from <IP address>: bytes = 32; time = 10 ms..... - this means

that the IP address may already be in use by another device on your network. You must
obtain a new IP address and reinstall the unit.

If you see:

Request timed out - this means that the IP address is available for use with

your camera. In this case, check all cabling and reinstall the unit.

Possible IP address conflict with
another device on the same subnet.

The static IP address in the AXIS 206 is used before the DHCP server sets a dynamic IP
address. This means that if the same default static IP address is also used by another
device, there may be problems accessing the camera. To avoid this, set the static IP
address to 0.0.0.0.

The AXIS 206/AXIS 206M cannot be accessed from a Web browser

The IP address has been changed by
DHCP.

1) Move the AXIS 206 to an isolated network or to one with no DHCP or BOOTP server.
Set the IP address again, using the AXIS IP Utility (see page 12) or the ARP/Ping com-
mands.
2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to
the main network. The unit now has a fixed IP address that will not change.

3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select
the required service and then configure IP address change notification from the network
settings. Return the unit to the main network. The unit will now have a dynamic IP
address, but will notify you if the address changes.