Panasonic DVDS1 - Manual (Page 17)

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Limited Warranty
Limited Warranty
Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America
One Panasonic Way Secaucus, New Jersey 07094
Panasonic Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Panasonic Products Limited Warranty
Limited Warranty Coverage
If your product listed below does not work properly because of a defect in materials or workmanship, Panasonic
Consumer Electronics Company or Panasonic Puerto Rico, Inc. (collectively referred to as “the warrantor”)
will, for the length of the period indicated on the chart below, which starts with the date of original purchase
(“warranty period”), at its option either (a) repair your product with new or refurbished parts, or (b) replace it with
a new or a refurbished product. The decision to repair or replace will be made by the warrantor.
During the “Labor” warranty period there will be no charge for labor. During the “Parts” warranty period, there
will be no charge for parts. You must mail-in your product during the warranty period. This Limited Warranty
excludes both parts and labor for batteries, antennas, and cosmetic parts (cabinet). This warranty only
applies to products purchased and serviced in the United States or Puerto Rico. This warranty is extended
only to the original purchaser of a new product which was not sold “as is”. A purchase receipt or other proof
of the original purchase date is required for warranty service.
To obtain service in the USA please contact:
Panasonic Services Company, Panasonic Plus Department
20421 84th Avenue South
Kent, WA 98032
Tel: 1-800-833-9626 Fax: 1-800-237-9080
For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or fax (787)-768-2910.
When shipping the unit carefully pack and send it prepaid, adequately insured and preferably in the original
carton. Include a letter detailing the complaint and provide a day time phone number where you can be
reached.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER
normal wear and tear or cosmetic damage. The warranty ALSO DOES NOT COVER damages which occurred
in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from
accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments,
misadjustment of consumer controls, improper maintenance, power line surge, lightning damage, modification,
introduction of sand, humidity or liquids, commercial use such as hotel, office, restaurant, or other business or rental
use of the product, or service by anyone other than a Factory Servicenter or other Authorized Servicer, or damage
that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY
COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING
FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. (As
examples, this excludes damages for lost time, cost of having someone remove or re-install an installed unit
if applicable, travel to and from the servicer, loss of or damage to media or images, data or other memory or
recorded content. The items listed are not exclusive, but are for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY,
ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how
long an implied warranty lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state. If a
problem with this product develops during or after the warranty period, you may contact your dealer or Servicenter.
If the problem is not handled to your satisfaction, then write to the warrantor’s Consumer Affairs Department at the
addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR
RESPONSIBILITY.
Product or Part Name Parts Labor
Radio, Clock Radio, Radio with Tape Player
or Recorder, Portable CD Player, IC Recorder,
Headphone Stereo, Tape Recorder, DVD player
One (1) Year One (1) Year
Rechargeable batteries (in exchange for defective item) Ten (10) Days Not Applicable
SD Memory Card (in exchange for defective item) Ninety (90) Days Not Applicable
Customer Services Directory
Obtain Product Information and Operating Assistance; locate your nearest Dealer or
Servicenter; purchase Parts and Accessories; or make Customer Service and Literature
requests by visiting our Web Site at:
http://www.panasonic.com/consumersupport
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262),
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases
Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our
Web Site at: http://www.pasc.panasonic.com
or, send your request by E-mail to: [email protected]
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday – Friday 9 am to 8 pm, EST.)
Panasonic Services Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
Service in Puerto Rico
Panasonic Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Phone (787)750-4300, Fax (787)768-2910