Panasonic SC-PMX9 - Manual (Page 16)

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Troubleshooting
Before requesting service, make the following checks. If you
are in doubt about some of the check points, or if the
solutions indicated do not solve the problem, consult your
dealer for instructions.
Do you have the latest software installed?
• Occasionally, Panasonic may release updated software for
this system that may add or improve the way a feature
operates. (> 15)
No operations can be done with the remote control.
• Examine that the battery is installed correctly.
Sound is distorted or no sound.
• Adjust the volume of the system.
• Switch off the system, determine and correct the cause, then
switch the system on again. It can be caused by straining of the
speakers through excessive volume or power, and when using the
system in a hot environment.
A “humming” sound can be heard during playback.
• An AC power supply cord or fluorescent light is near the
cables. Keep other appliances and cords away from the
cables of this system.
Display not shown correctly.
Playback does not start.
• You have not put in the disc correctly. Put it in correctly.
• Disc is dirty. Clean the disc.
• Replace the disc if it is scratched, warped, or non-standard.
• There is condensation. Let the system dry for 1 to 2 hours.
Reception is poor or a beat sound is heard.
• Keep the antenna away from computers, TVs, other cables
and cords.
• Use an outdoor antenna.
• Switch off the TV or move it away from the system.
Stations cannot be selected.
• Change the FM frequency step.
1 Press [SELECTOR] to select “FM”.
2 Press and hold [SELECTOR] on the unit.
- After a few seconds the display changes to show the current
lowest frequency. Continue to hold the button down. The lowest
frequency changes and the step is changed.
You cannot switch on the iPod/iPhone/iPad.
• Examine that the battery of the iPod/iPhone/iPad is not depleted.
• Switch off the iPod/iPhone/iPad and the system before you
connect the iPod/iPhone/iPad. Connect the iPod/iPhone/
iPad and try again.
No sound.
• Switch off the iPod/iPhone/iPad and remove from the
system. Connect the iPod/iPhone/iPad to the system and
switch it on and play it again.
iPod/iPhone/iPad does not charge.
• Examine the connection.
• Charging an iPod/iPhone/iPad whose battery is depleted:
- When using the “iPod_Port” connection, turn this system
on. Do not turn this system off until the iPod/iPhone/iPad
becomes operational.
- When using the “iPod_Dock” connection, “Checking
Connection” will be displayed until the iPod/iPhone becomes
operational, but this system will have begun charging.
The USB device or the contents in it cannot be read.
• The format of the USB device or the contents in it is/are not
compatible with the system.
• USB devices with storage capacity of more than 32 GB
cannot work in some conditions.
Slow operation of the USB device.
• Large content size or large memory USB device takes
longer time to read.
The elapsed time shown is different from the actual play
time.
• Transfer the data to another USB device or backup the
data and reformat the USB device.
Pairing cannot be done.
• Check the Bluetooth ® device condition.
The device cannot be connected.
• The pairing of the device was unsuccessful or the registration has
been replaced. Try pairing the device again.
• This system might be connected to a different device. Disconnect
the other device and try pairing the device again.
The device is connected but audio cannot be heard
through this system.
• For some built-in Bluetooth ® devices, you have to set the
audio output to “SC-PMX9” manually. Read the operating
instructions for the device for details.
The sound is interrupted.
• The device is out of the 10 m (33 ft) communication range.
Bring the Bluetooth ® device closer to this system.
• Remove any obstacle between this system and the device.
• Other devices that use the 2.4 GHz frequency band
(wireless router, microwaves, cordless phones, etc.) are
interfering. Bring the Bluetooth
® device closer to this
system and distance it from the other devices.
• Select “Mode 1” for stable communication. (> 12)
Cannot connect to the network.
• Confirm the network connection and settings. (> 6)
• Your wireless network might be set to be invisible. In this case
select “Manual settings” in “Method 4”. (> 9)
• This system cannot join a wireless network using WEP
security settings with the WPS methods (“Method 1”). Use
“Method 4” to join the wireless network. (> 9)
• Make sure that the multicast function on the wireless
network router is set to on (enabled).
• When “D.Connect” is used, if the password for “D.Connect”
has been changed connect the other device to this system
using the new password. (> 10)
• Check that “Wireless LAN” is set to “On”. (> 15)
Cannot connect to this system.
• Display the wireless network name that this system is
connected to and make sure that the device is connected
to the same network. (> 6, 15)
• If “Net Standby” is set to “Off”, the AirPlay compatible
device cannot be connected when this system is off.
• Turn off the Wi-Fi setting on the AirPlay compatible device,
set “Net Standby” to “Off” (> 15) and then turn this system
off and on. Reconnect the compatible device to the Wi-Fi
network and then select this system as the AirPlay
speakers again.
My wireless network router is WPS PBC compatible, but
the pairing does not work.
• If the network is set to be invisible, the push button configuration
does not work. In this case, either make the wireless network
visible while you set up the network for this system or use
“Method 2”, “Method 3” or “Method 4”. (> 8, 9)
Playback does not start.
The sound is interrupted.
• Try a wired LAN connection. (> 6)
• Simultaneous use with other 2.4 GHz devices, such as
microwaves, cordless telephones, etc., may result in
connection interruptions.
Increase the distance between this system and these devices.
• Do not place this system inside a metal cabinet, for it might
block the Wi-Fi signal.
• Place this system closer to the wireless network router.
• If “D.Connect” is set to “On”, place the AirPlay compatible
device closer to the speakers.
• If several wireless devices are simultaneously using the same
wireless network as this system, try turning off the other devices
or reducing their wireless network usage.
Common problems
Disc
Radio
iPod/iPhone/iPad
USB
Bluetooth ®
AirPlay operations
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