Lenovo Warranty Services Agreement User Manual
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L505-0101-01
– Warranty Services Agreement - ASEAN (30Mar2012)
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change your produc
t’s location, you must update your location activation. Instructions for location activation can be
found at www.lenovo.com/activation. This Service may not be available for up to thirty (30) days after location
activation. You must provide a suitable working area to allow disassembly and reassembly of the product. Some
repairs may need to be completed at a service center. If so, the service provider will send the product to the service
center at its expense, and return the repaired or replacement product to you at its expense.
Distance from Lenovo support hub
Service response level
0-100 miles (0- 160km)
4 hours
– 24x7
101
– 200 miles (161km-320km)
8 hours
– 24x7
200+ miles (320+ km)
Next Business Day
i. Technician Installed CRUs. If a problem with your product may be remedied with a CRU to replace an internal
part, a service provider technician will be dispatched to your location according to your applicable service type to
install the CRU. Replacement of external parts with a CRU remains your responsibility under the Lenovo Limited
Warranty.
5. Keep Your Drive
Under the Lenovo Limited Warranty, when Lenovo replaces a defective part of your product, the defective part
becomes the property of Lenovo. Under Keep Your Drive, you may retain a defective hard drive that is replaced
under the Lenovo Limited Warranty. This Service applies to the original hard drive in your product and any
replacement hard drive provided for your product under the Lenovo Limited Warranty. You must provide Lenovo with
the serial number of each hard drive which you retain under this Service and execute any document provided by
Lenovo acknowledging your retention of the hard drive. This Service does not apply to any hard drive provided by
Lenovo for a product not purchased by you.
6. Priority Technical Support
Under this Service, Lenovo will provide you with 24x7 access to advanced-level technicians via a toll-free telephone
number for warranty support under the Lenovo Limited Warranty as well as technical support of software as
described further below. When you contact a technician, you must follow the problem determination procedures as
directed by the technician. The technician will attempt to diagnose and resolve your problem over the telephone and
may direct you to download and install software updates. If a problem covered by the Lenovo Limited Warranty
cannot be resolved via telephone, repair services will be arranged by the technician according to the applicable
warranty service.
a. Lenovo and Third-Party Software Support. Lenovo will provide direct telephone support for installation and
basic usage problems for core software applications on the supported core software list found at
www.lenovo.com/supportedsoftware. If Lenovo determines the performance of your product is related to a third-party
software application on the collaborative support software list found at www.lenovo.com/supportedsoftware, Lenovo
will contact the third-party software supplier, open a service request on your behalf, and transfer your call to the
software supplier. Lenovo is not responsible for third-party software or the acts or omissions of any software
supplier. This Service is only available if you have the necessary licenses, support agreements, and entitlements
from the software supplier. This Service is available for support of Lenovo software subject to the terms of your
software license agreement with Lenovo.
7. Payment and How to Obtain Service
Payment must be received by Lenovo in advance of any Service. If you do not register with Lenovo, you will be
required to provide proof of purchase as evidence of your entitlement to a Service. Please contact Lenovo or an
authorized service provider to obtain Service. A list of Lenovo authorized service providers can be found at
8.
Limitation of Liability
LENOVO, INCLUDING ITS OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUBCONTRACTORS,
SUPPLIERS OR SOFTWARE DEVELOPERS, SHALL NOT BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF
INFORMED OF THEIR POSSIBILITY: 1) THIRD-PARTY CLAIMS FOR DAMAGES; 2) LOSS OF, OR DAMAGE
TO, DATA; 3) SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR INDIRECT DAMAGES; OR 4) ANY
LOSS OF PROFITS, BUSINESS, REVENUE, GOODWILL OR ANTICIPATED SAVINGS. SOME STATES OR
JURISDICTIONS DO NOT ALLOW THE ABOVE EXCLUSIONS OR LIMITATIONS, INCLUDING EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS OR
LIMITATIONS SHALL ONLY APPLY TO THE MAXIMUM EXTENT ALLOWED UNDER APPLICABLE LAW.