Lenovo 3000 Q100 Desktop - Manual (Page 8)

7 Lenovo Statement of Limited Warranty - India
b. parts only, on an exchange basis, in the second and third years of the warranty period. Your
Service Provider will charge you for any labor provided in performance of the repair or
replacement(s) in the second and third year of warranty period.
Country or Region of Machine Type Warranty Period Type of Warranty
Purchase Service
India 8789, 8790, 8822 1 year - Parts & Labour 5
Types of Warranty Service
If required, your Service Provider will provide repair or exchange service depending on the type of
warranty service specified for your Machine in the above table and as described below.
Scheduling of service will depend upon the time of your call and is subject to parts availability.
Service levels are response time objectives and are not guaranteed. The specified level of
warranty service may not be available in all worldwide locations, additional charges may apply
outside your Service Provider’s normal service area, contact your local Service Provider
representative or your reseller for country and location specific information.
1. Customer Replaceable Unit (“CRU”) Service
Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2
CRUs require some technical skill and tools. CRU information and replacement instructions are
shipped with your Machine and are available from Lenovo at any time on your request. You may
request that a Service Provider install CRUs, at no additional charge, under the type of warranty
service designated for your Machine. Lenovo specifies in the materials shipped with a
replacement CRU whether a defective CRU must be returned. When return is required, 1) return
instructions and a container are shipped with the replacement CRU, and 2) you may be charged
for the replacement CRU if Lenovo does not receive the defective CRU within 30 days of your
receipt of the replacement.
2. On-site Service
Your Service Provider will either repair or exchange the failing Machine at your location and verify
its operation. You must provide suitable working area to allow disassembly and reassembly of the
Lenovo Machine. The area must be clean, well lit and suitable for the purpose. For some
Machines, certain repairs may require sending the Machine to a designated service center.
3. Courier or Depot Service*
You will disconnect the failing Machine for collection arranged by your Service Provider. A
shipping container will be provided to you for you to return your Machine to a designated service
center. A courier will pick up your Machine and deliver it to the designated service center.
Following its repair or exchange, the service center will arrange the return delivery of the Machine
to your location. You are responsible for its installation and verification.
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