Lenovo 62 Desktop - Manual (Page 4)

Chapter 6. Recovery information . . . 57
Recovery information for the Windows 7 operating
system . . . . . . . . . . . . . . . . . .
57
Creating and using recovery media . . . . . 57
Performing backup and recovery operations . 58
Using the Rescue and Recovery workspace . 59
Creating and using a rescue medium . . . . 60
Reinstalling preinstalled applications and
device drivers . . . . . . . . . . . . .
61
Reinstalling software programs . . . . . . 62
Reinstalling device drivers . . . . . . . . 62
Solving recovery problems . . . . . . . . 62
Recovery information for the Windows 8 operating
system . . . . . . . . . . . . . . . . . .
63
Chapter 7. Using the Setup Utility
program . . . . . . . . . . . . . . . .
65
Starting the Setup Utility program . . . . . . . 65
Viewing and changing settings . . . . . . . . 65
Using passwords. . . . . . . . . . . . . . 65
Password considerations . . . . . . . . . 66
Power-On Password . . . . . . . . . . 66
Administrator Password . . . . . . . . . 66
Hard Disk Password. . . . . . . . . . . 66
Setting, changing, and deleting a password . 66
Erasing lost or forgotten passwords (clearing
CMOS) . . . . . . . . . . . . . . . .
67
Enabling or disabling a device . . . . . . . . 67
Selecting a startup device . . . . . . . . . . 68
Selecting a temporary startup device . . . . 68
Selecting or changing the startup device
sequence . . . . . . . . . . . . . . .
68
Enabling ErP compliance mode . . . . . . . . 68
Exiting the Setup Utility program . . . . . . . 69
Chapter 8. Updating system
programs . . . . . . . . . . . . . . .
71
Using system programs . . . . . . . . . . . 71
Updating (flashing) the BIOS from a disc . . . . 71
Updating (flashing) the BIOS from your operating
system . . . . . . . . . . . . . . . . . .
72
Recovering from a POST/BIOS update failure . . 72
Chapter 9. Preventing problems . . . 73
Keeping your computer current . . . . . . . . 73
Getting the latest device drivers for your
computer . . . . . . . . . . . . . . .
73
Updating your operating system . . . . . . 73
Using System Update . . . . . . . . . . 74
Cleaning and maintenance . . . . . . . . . . 74
Basics . . . . . . . . . . . . . . . . 74
Cleaning your computer . . . . . . . . . 75
Good maintenance practices . . . . . . . 76
Moving your computer . . . . . . . . . . . 76
Chapter 10. Troubleshooting and
diagnostics . . . . . . . . . . . . . .
79
Basic troubleshooting . . . . . . . . . . . . 79
Troubleshooting procedure . . . . . . . . . . 80
Troubleshooting . . . . . . . . . . . . . . 80
Audio problems . . . . . . . . . . . . 81
CD problems . . . . . . . . . . . . . 82
DVD problems . . . . . . . . . . . . . 83
Intermittent problems . . . . . . . . . . 85
Keyboard, mouse, or pointing device
problems . . . . . . . . . . . . . . .
85
Monitor problems. . . . . . . . . . . . 87
Networking problems . . . . . . . . . . 89
Option problems . . . . . . . . . . . . 91
Performance and lockup problems . . . . . 92
Printer problems . . . . . . . . . . . . 94
Serial port problems. . . . . . . . . . . 94
Software problems . . . . . . . . . . . 95
USB problems . . . . . . . . . . . . . 96
Diagnostic programs . . . . . . . . . . . . 96
Lenovo Solution Center . . . . . . . . . 96
Lenovo ThinkVantage Toolbox . . . . . . . 97
PC-Doctor for DOS . . . . . . . . . . . 97
Chapter 11. Getting information, help,
and service . . . . . . . . . . . . . .
99
Information resources . . . . . . . . . . . . 99
Lenovo ThinkVantage Tools . . . . . . . . 99
Lenovo Welcome . . . . . . . . . . . . 99
Help and Support. . . . . . . . . . . . 99
Safety and Warranty. . . . . . . . . . . 99
Lenovo Web site . . . . . . . . . . . . 99
Lenovo Support Web site. . . . . . . . . 100
Help and service . . . . . . . . . . . . . . 100
Using the documentation and diagnostic
programs . . . . . . . . . . . . . . .
100
Calling for service. . . . . . . . . . . . 100
Using other services . . . . . . . . . . 101
Purchasing additional services . . . . . . 101
Appendix A. Notices . . . . . . . . . 103
Trademarks . . . . . . . . . . . . . . . . 104
Appendix B. Regulatory
information . . . . . . . . . . . . .
105
Export classification notice . . . . . . . . . . 105
Television output notice . . . . . . . . . . . 105
Electronic emissions notices . . . . . . . . . 105
ii Lenovo User Guide