Lenovo Beacon - Manual (Page 28)

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Safety and warranty guide
What Your Service Provider Will Do to Correct Problems
When you contact a Service Provider, you must follow the specified problem
determination and resolution procedures.
The Service Provider will attempt to diagnose and resolve your problem by
telephone, e-mail or remote assistance. The Service Provider may direct you to
download and install designated software updates.
Some problems may be resolved with a replacement part that you install yourself
called a “Customer Replaceable Unit” or “CRU.” If so, the Service Provider will ship
the CRU to you for you to install.
If your problem cannot be resolved over the telephone; through the application of
software updates or the installation of a CRU, the Service Provider will arrange for
service under the type of warranty service designated for the product under “Part
3 - Warranty Service Information” below.
If the Service Provider determines that it is unable to repair your product, the
Service Provider will replace it with one that is at least functionally equivalent.
If the Service Provider determines that it is unable to either repair or replace your
product, your sole remedy under this Limited Warranty is to return the product to
your place of purchase or to Lenovo for a refund of your purchase price.
Replacement Products and Parts
When warranty service involves the replacement of a product or part, the replaced
product or part becomes Lenovo’s property and the replacement product or part
becomes your property. Only unaltered Lenovo products and parts are eligible for
replacement. The L505-0010-02 Lenovo Limited Warranty 08/2011 Page 2 of 4
replacement product or part provided by Lenovo may not be new, but it will be in
good working order and at least functionally equivalent to the original product or
part. The replacement product or part shall be warranted for the balance of the
period remaining on the original product.
Use of Personal Contact Information
If you obtain service under this warranty, you authorize Lenovo to store, use and
process information about your warranty service and your contact information,
including name, phone numbers, address, and e-mail address. Lenovo may use
this information to perform service under this warranty. We may contact you to
inquire about your satisfaction with our warranty service or to notify you about any
product recalls or safety issues. In accomplishing these purposes, you authorize
Lenovo to transfer your information to any country where we do business and to
provide it to entities acting on our behalf. We may also disclose it where required
by law. Lenovo’s privacy policy is available at www.lenovo.com/.