Konica Minolta bizhub C650 - Manual (Page 285)

C650 11-1
Troubleshooting 11
11 Troubleshooting
11.1 Unable to Print
This chapter explains the troubleshooting procedures for possible malfunctions.
Perform the troubleshooting procedures described below if this machine does not print after you have sent
a print job.
If the problem persists after all of these procedures have been performed, read the User’s Guide [Copy
Operations].
Symptom Probable cause Action
The message "No printers
are connected." or "Print
error" appears. The printer driver selected for printing is
not compatible with the printer controller. Check the printer name selected.
The network cable, or USB cable is dis-
connected. Check that the cable is connected prop-
erly.
An error has occurred in this machine. Check this machine’s control panel.
Available memory space is not sufficient. Perform a test print to check whether
printing is possible.
A postscript error appears. Available computer memory space is not
sufficient. Perform a test print to check whether
printing is possible.
There is an error in the application soft-
ware settings. Refer to the user’s manual of the applica-
tion software to check the settings.
The file printing settings are incorrect. Change the settings and try to print again.
The machine does not start
printing although the print
job was completed on the
computer. The printer driver selected for printing is
not compatible with the printer controller. Check the printer name selected.
The network cable, or USB cable is dis-
connected. Check that the cable is connected prop-
erly.
An error has occurred in this machine. Check this machine’s control panel.
A print job is queued in this machine, de-
laying printing. Check the job order on the Active Jobs list
of the machine’s control panel.
"Save in User Box" was selected for the
print job. Check if the print job is stored on the Box
screen of this machine’s control panel.
"Secure Print" was selected for the print
job. Check if the print job is held on the Secure
Print User Box screen of this machine’s
control panel.
If the account track settings have been
applied, an unregistered department
name (or password) may have been en-
tered. Enter the correct department name (or
password).
If the authentication settings have been
applied, an unregistered user name (or
password) may have been entered. Enter the correct user name (or pass-
word).
Available computer memory space is not
sufficient. Perform a test print to check whether
printing is possible.
The connection of this machine to the net-
work is not yet established (while con-
necting to a network). Consult with the network administrator.
The enhanced security mode may be en-
abled on this machine. Specify the authentication settings in the
enhanced security mode. For details,
consult with the network administrator.