Konica Minolta bizhub C200 - Manual (Page 144)

C200 12-2
Troubleshooting 12
12 Troubleshooting
12.1 Cannot print
This chapter describes the troubleshooting procedures for possible malfunctions.
Perform the following troubleshooting procedures if this machine does not print after specifying a print job.
If the problem persists after all of these procedures have been performed, read the User’s Guide [Copy
Operations].
Symptom Cause Remedy
A message "No printers are connect-
ed." or "Print error" appears. The printer driver selected for print-
ing may not be compatible with the
printer controller. Check the printer name selected.
The network cable or USB cable
may be disconnected. Check that the cable is connected
properly.
An error may be occurring on the
machine. Check the control panel of the ma-
chine.
Available memory space may be in-
sufficient. Perform a test print to check wheth-
er printing is possible.
A postscript error appears. Available computer memory space
may be insufficient. Perform a test print to check wheth-
er printing is possible.
There may be an error in the applica-
tion software settings. Refer to the user’s manual of the ap-
plication software to check the set-
tings.
The file printing settings may be in-
correct. Change the settings and try to print
again.
The machine does not start printing
although the print job was completed
on the computer. The printer driver selected for print-
ing may not be compatible with the
printer controller. Check the printer name selected.
The network cable or USB cable
may be disconnected. Check that the cable is connected
properly.
An error may be occurring on the
machine. Check the control panel of the ma-
chine.
A print job may be queued in this
machine, delaying printing. Check the job order on the Active
Jobs list in the control panel of the
machine.
When executing the print job, "Se-
cure Print" may have been speci-
fied. Check if the print job is held on the
"Secure Print" in the control panel of
the machine.
If the Account Track function is op-
erating, an unregistered department
name (or password) may have been
entered. Enter the correct department name
(or password).
Available computer memory space
may be insufficient. Perform a test print to check wheth-
er printing is possible.
Network connection to the printer
controller is not established (if net-
work connection is specified). Consult with the network adminis-
trator.
Does not print in the Secure Print
mode. The optional expanded memory unit
may not be installed. The secure print function is available
only when the optional expanded
memory unit is installed.
Cannot print in the Account Track
mode The department name or password
is wrong. Enter the correct department name
and password.
The account track setting is not
specified. Specify the account track setting.