Toshiba Satellite A300D - Manual (Page 138)

User’s Manual 9-8
Troubleshooting
DVD Super Multi drive
For more information, refer to Chapter 4, Operating Basics .
Problem Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive's drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. Refer to the Media care section in
Chapter 4, Operating Basics , for details on
cleaning.
Some CD/DVDs run
correctly, but others do
not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software's needs.
Check the CD/DVD documentation.
Check the type of CD/DVD you are using. The
drive supports:
DVD-ROM:
DVD-ROM, DVD-Video,
DVD-R, DVD-RW, DVD+R,
DVD+RW, DVD-RAM
CD-ROM: CD-DA, CD-Text, Photo CD
(single/multi-session),
CD-ROM Mode 1, Mode 2,
CD-ROM XA Mode 2
(Form1, Form2), Enhanced
CD (CDEXTRA)
Recordable Disc: CD-R, CD-RW, DVD-R,
DVD-R(DL), DVD-RW,
DVD+R, DVD+R(DL),
DVD+RW, DVD-RAM
Check the region code on the DVD. It must match
that on the DVD Super Multi drive. Region codes
are listed in the Optical Disc Drive section in
Chapter 2, The Grand Tour .