Liebherr T 282 C - Manual (Page 17)

17 T 282 C
Customer Support
Forecasting Tool
• Continually updates the estimated life of a major
component based on algorithm analyses of hours
at the time of replacement
• Provides accurate forecasted life to ensure that a
major component’s spare is available when needed
• Inventory planning takes in consideration the spare
parts needed for scheduled maintenance and com-
ponent rebuild projects
Operator and Field Service Technician Training
The training program consists of a three-level competency-based blended training.
Level 1 - General web-based technical skills training
Level 2 - Product-specific web-based technical training
Level 3 - Product-specific hands-on troubleshooting technical training
Advantages of Liebherr’s technical training strategy:
• Customer focused 24/7 access to technical training (just-in-time training)
• Minimizes employee time off the job
• Maximizes effectiveness of classroom training time
• Reduces customer’s overall training costs
• Provides customers with mechanism for recording and tracking employee training
Parts Support and Logistics
The proactive forecasting for global fleet requirements optimizes inventories and
logistics to ensure prompt response to any parts requirements:
• Continuous two-year forecasting
• 24/7 on-call service
• Inventory planning and management
• Global and real-time inventory data tracking system
Component Rebuild Program
Condition-based monitoring maximizes major component life while avoiding
unplanned failures. Rebuilds are conducted by certified repair shops using best
practices, ensuring that the life and reliability of rebuilt components match new
component performance expectations.
Product Upgrade Programs
The operating life of the Liebherr T 282 C can be extended and optimized by
upgrading any of its systems or components as advances in technology, innova-
tions in design, and improvements in manufacturing techniques occur.