Troubleshooting, If you are having difficulty with your machine, Important – Brother DCP-J125 User Manual

Page 56: Printing

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Troubleshooting

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IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.

If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com/

If you are having difficulty with your machine

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Printing

Difficulty

Suggestions

No printout

Check the interface cable on both the machine and your computer. (See the Quick
Setup Guide
.)

Check that the machine is plugged in and that the On/Off key is on.

Check to see if the LCD is showing an error message.
(See Error and Maintenance messages on page 35.)

One or more ink cartridges have reached the end of their life. (See Replacing the
ink cartridges
on page 32
.)

If the LCD shows Cannot Print and Replace Ink, see Replacing the ink
cartridges
on page 32.

Check that the correct printer driver has been installed and chosen.

Make sure that the machine is online. Click Start and then Printers and Faxes.
Choose Brother DCP-XXXX (where XXXX is your model name), and make sure
that Use Printer Offline is unchecked.

When you choose the Print Odd Pages and Print Even Pages settings, you may
see a print error message on your computer, as the machine pauses during the
printing process. The error message will disappear after the machine re-starts
printing.

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