11 troubleshooting – Philips NP2500-37 User Manual

Page 38

Advertising
background image

37

I have not received any registration email from

[email protected].

Check that the email address that is

•

entered in the user registration section is

valid and spelled correctly.

Check that the PC has an active Internet

•

connection.

The Internet server may be busy, try

•

again later.

Check if the email was redirected to the

•

spam folder.

How do I avoid Wi-Fi interferences from

other devices that operate in the same

(2.4GHz) frequency spectrum, such as Dect

phones or bluetooth devices?

Move NP2500 at least 3m away from

•

such devices.

Use a WEP/WPA encryption key when

•

you create the wireless connection your

PC / home network.

Change the operating channel on the

•

interfering devices.

Turn the devices in different directions to

•

minimize interference.

11 Troubleshooting

No network connection, what do I do?

During network connection setup, the player

may have assigned a pre-defined IP address

and tries to establish a network connection

with this pre-defined IP address. (The player

tries to establish a wireless or wired network

connection, depending on the type of setup

you initially selected.)

Possible reasons:

- The static IP address failed to register (for

example if you press HOME or exit the setup

process by other means before you have

entered the correct static IP address).

- The automatic IP address failed to register

automatically through DHCP server (for

example if the automatic connection to the

DHCP server failed and the player prompts

you to enter a static IP address, but you press

HOME or exit the setup process by other

means before you have entered the correct

static IP address).

Solution:

Follow the instructions in chapter ‘Network

settings’ in this user manual to setup your

network correctly. The ‘Network settings’

allow you to change between wireless and

wired network connection.

I cannot hear any sound or the sound is poor,

what do I do?

Press

•

+ VOL - to increase the volume.

Press the

•

MUTE button again to

reactivate the sound output.

Is there a maximum distance of transmission

between a wireless router and NP2500 for

effective streaming?

Yes. The maximum distance of Wi-Fi

transmission is 250m measured in open

spaces. However, in a home environment,

where solid obstacles such as walls and

doors are present, the effective transmission

distance is reduced to 50-100m. Reposition

the devices if you experience transmission

problems.

English

EN

Advertising
This manual is related to the following products: