Material return policy – Hale PSD User Manual
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Material Return Policy
A Material Return Authorization (RGA) number must be requested from Hale Products
Inc., prior to returning any merchandise. Hale will refuse shipments that do not have
RGA markings. Hale will fax a copy of the RGA form. It is preferred that the RGA
form be used as the packing slip for the return.
Replacement parts, complete items, or accessories must be in new condition or are able to
be resold. All items must be marked with Hale Part numbers.
Material must reflect the original purchased item. Sub-components (or parts of end
items) will only be accepted at Hales discretion. Hale shall determine the value of sub-
components independent of replacement part pricing.
Special orders items are not returnable for credit. These items include Special
Configurations of product, replacement parts manufactured for specific repairs, and
customer specific material.
Material must be returned within 120 days of original purchase to qualify for the credit.
Material older than 120 days will be accepted at the discretion of Hale Products.
Material that meets all of the above criteria will have a 20% inspection and return fee
deducted from the credit value.
All special agreements for returns that do not qualify per the rules above, must be
documented, including inspection requirements, shall be documented in the RGA prior to
the return of the material.
Revised: 5-15-01-Rev#1
Hale Products Inc.
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A Unit of IDEX Corporation
700 Spring Mill Avenue
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Conshohocken, PA 19428
Phone: 610-825-6300
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Fax: 610-825-6440