Service, Fmdirect, Upgrades and replacement parts – Fluid Management VR-1 Mixer User Manual
Page 17: Obtain warranty service
Fluid Management Customer Service 1.800.462.2466
16 | V-Series
Service
FMDirect
Fluid Management products are backed by FMDirect,
our nationwide team of phone and field service
engineers. Providing you with local, hands-on support,
over 30 factory-direct service technicians deliver
expertise when and where you need it.
• 24/7 multilingual tech support
• Professional installation and on-site operator training
• Fully-stocked parts inventory on FMDirect vans
• Extended warranty and preventive maintenance
programs
Upgrades and Replacement Parts
Some parts can be upgraded or replaced by the
customer. Fluid Management expressly identifies parts
as such, and provides documentation with instructions
when it is appropriate for customers to replace those
parts. You must closely follow all instructions when
performing such replacements. ALWAYS make sure
that the power is turned off and that the product is
unplugged from any power source before you attempt
the replacement.
DO NOT attempt to service a product yourself
unless instructed to do so by a Customer Service
Representative. Use only a service provider who is
approved to repair your particular product.
Obtain Warranty Service
First, follow the advice in this guide. If the unit still
does not function, call Customer Service for
information about how to obtain warranty service.
Fluid Management Customer Service
1.800.462.2466
Save time and money. If something should go
wrong, we suggest consulting the Maintenance,
Troubleshooting and Service sections of this
guide. They are designed to solve basic problems
before consulting a service technician.
However, should you need assistance, please
have your model and serial number ready. Be
near your machine when you call and have a
purchase order number if ordering parts.
The serial plate is located on the side panel of
the machine. It includes the serial and model
numbers for your machine. Please make a note
of these numbers below:
Date of purchase:
Model Number:
Serial Number:
Your Service Technician’s
Name: