Apple Soundtrack Pro - Manual (Page 295)

Appendix D Solutions to Common Problems and Customer Support 295
8 Visually compare the original track and the newly recorded track. Zoom in to identify a
place where the tracks have identical waveforms but are not lined up. Set the playhead
at the corresponding identical points on the two waveforms and subtract the two
Beats field values. This is the latency in milliseconds. If the recorded audio is late (to the
right), you enter a positive value; if it’s early (to the left), you enter a negative value. For
example, if the location in beats of the selected point in the source loop is 1.2.002 and
the location in beats of the corresponding point in the recording is 1.2.008, the latency
is 6 milliseconds.
9 Enter the latency value in the Recording Preferences pane.
10 Mute the recorded track and test record the loop again to make sure the latency
is eliminated.
Calling AppleCare Support
Included in your Soundtrack Pro package is documentation about the support options
available from Apple. Several levels of support are available, depending on your needs.
Whatever your issue, it’s a good idea to have the following information immediately
available. The more of this information you have ready to give to the support agents,
the faster they will be able to address your issue.
 The registration number that came with Soundtrack Pro. This number is different
from the software serial number that is used to activate your copy of Soundtrack Pro.
 Which version of Mac OS X you have installed. This information is available by
choosing About This Mac from the Apple menu.
 The version of Soundtrack Pro you have installed, including updates if applicable. The
version number can be viewed by choosing Soundtrack Pro > About Soundtrack Pro.
 The model of computer you are using
 How much RAM is installed in your computer, and how much is available to
Soundtrack Pro. You can find out how much RAM is installed by choosing About This
Mac from the Apple menu in the Finder.
 What other third-party hardware is connected to or installed in the computer, and
who are the manufacturers. Include hard disks, video cards, and so on.
 Any third-party plug-ins or other software installed along with Soundtrack Pro
AppleCare Support can be reached online at:
http://www.apple.com/support/soundtrackpro
42931SUP Page 295 Friday, March 4, 2005 7:45 PM