Document Outline

• Contents
  • Preface 5 About This Book
    • 5 What Is Apple Remote Desktop?
    • 5 Using This Guide
    • 7 Where to Find More Information About Apple Remote Desktop
  • Chapter 1 9 Using Apple Remote Desktop
    • 9 Administering Computers
    • 18 Supporting Users
    • 23 Finding More Information
  • Chapter 2 25 Setting Up
    • 25 System Requirements for Apple Remote Desktop
    • 26 Setting Up an Apple Remote Desktop Administrator Computer
    • 28 Setting Up Client Computers With MacOSX 10.2 Installed
    • 32 Setting Up Client Computers With MacOSX 10.3 Installed
    • 36 Creating a Custom Client Installer
    • 38 Understanding Access Types
    • 44 Considerations for Managed Clients
    • 44 Configuring the Administrator Software
    • 48 Setting Up the Network
    • 49 Getting the Best Performance
    • 50 Maintaining Security
  • Chapter 3 53 Administering Computers
    • 54 Finding and Adding Clients to ARD Computer Lists
    • 57 Making and Managing Lists
    • 58 Installing Software Using ARD
    • 62 Upgrading Software
    • 63 Copying Files
    • 66 Creating Reports
    • 77 Maintaining Systems
    • 79 Managing Computers
    • 84 Automating Functions
  • Chapter 4 93 Interacting With Users
    • 94 Controlling
    • 97 Observing
    • 100 Sending Messages
    • 102 Sharing Screens
  • Appendix A 105 Reference
    • 105 Computer Scanner Icons
    • 106 ARD Status Icons
    • 106 TCP and UDP Port Reference
    • 107 Report Field Definitions Reference
    • 114 PostgreSQL Schema Sample
• About This Book
  • What Is Apple Remote Desktop?
  • Using This Guide
    • Notation Conventions
  • Where to Find More Information About Apple Remote Desktop
• Using Apple Remote Desktop
  • Administering Computers
    • Deploying Software
    • Taking Inventory
    • Housekeeping
  • Supporting Users
    • Providing Help Desk Support
    • Interacting With Students
  • Finding More Information
• Setting Up
  • System Requirements for Apple Remote Desktop
    • Network Requirements
  • Setting Up an Apple Remote Desktop Administrator Computer
    • Transferring Old Computer Lists to a New Administrator Computer
    • Installing the Administrator Software
    • Uninstalling the Administrator Software
  • Setting Up Client Computers With MacOSX 10.2 Installed
    • Installing the Client Software on MacOSX 10.2 for the First Time
    • Upgrading Existing Client Software On MacOSX 10.2
    • Preparing MacOSX 10.2 Clients for Administration
    • Disabling the Client Software in MacOSX 10.2
    • Uninstalling the Client Software From a MacOSX 10.2 Computer
  • Setting Up Client Computers With MacOSX 10.3 Installed
    • Installing the Client Software on MacOSX 10.3 Manually
    • Upgrading Existing Client Software on MacOSX 10.3 Using ARD
    • Upgrading Existing Client Software on MacOSX 10.3 Using ssh
    • Preparing MacOSX 10.3 Clients for Administration
    • Disabling the Client Software in MacOSX 10.3
  • Creating a Custom Client Installer
  • Understanding Access Types
    • ARD Administrator Access
    • ARD Guest Access
    • Command-Line ssh Access
    • Virtual Network Computing (VNC) Access
    • OpenWBEM Access
  • Considerations for Managed Clients
  • Configuring the Administrator Software
    • Understanding the Remote Desktop Interface
    • Customizing the Remote Desktop Toolbar
    • Setting Preferences for the Remote Desktop Application
  • Setting Up the Network
    • Using Apple Remote Desktop With Computers in an AirPort Wireless Network
  • Getting the Best Performance
  • Maintaining Security
    • Limiting Features in the Administrator Application
    • Authentication and Data Transport Encryption
• Administering Computers
  • Finding and Adding Clients to ARD Computer Lists
    • Finding Clients by Searching the Local Network
    • Finding Clients by Searching a Network Range
    • Finding Clients by Network Address
    • Finding Clients by File Import
    • Making a New Scanner
  • Making and Managing Lists
    • About ARD Computer Lists
    • Creating an ARD Computer List
    • Deleting ARD Lists
    • Using the Task History Area
  • Installing Software Using ARD
    • Installing by Package (pkg) and Metapackage (mpkg)
    • Installing by Using the Copy Items Command
    • Using Installers From Other Companies
    • Using ARD With MacOSX Server’s NetBoot and Network Install
  • Upgrading Software
  • Copying Files
    • Copying From Administrator to Client
    • Copying Using Drag and Drop
    • Restoring Items From a Master Copy
  • Creating Reports
    • Understanding Saved and New Report Data
    • Finding Files, Folders, and Applications
    • Comparing Software
    • Auditing Hardware
    • Testing Network Responsiveness
    • Changing Report Layout
    • Exporting Report Information
    • Using Report Windows to Work With Computers
  • Maintaining Systems
    • Deleting Items
    • Emptying the Trash
    • Setting the Startup Disk
    • Renaming Computers
  • Managing Computers
    • Opening Files and Folders
    • Opening Applications
    • Putting a Computer to Sleep
    • Waking Up a Computer
    • Locking a Computer Screen
    • Displaying a Custom Picture on a Locked Screen
    • Unlocking a Computer Screen
    • Logging Out the Current User
    • Restarting a Computer
    • Shutting Down a Computer
  • Automating Functions
    • Setting the Data Reporting Policy
    • Setting the Report Data Collection Location
    • Scheduled Tasks
    • UNIX Shell Commands
• Interacting With Users
  • Controlling
    • Control Window Options
    • Controlling ARD Clients
    • Controlling VNC Servers
    • Configuring an ARD Client to Be Controlled by a VNC Viewer
  • Observing
    • Changing Observe Settings While Observing
    • Shortcuts in the Multiple Screen Observe Window
    • Observing a Single Computer
    • Observing Multiple Computers
  • Sending Messages
    • Sending One-Way Messages
    • Interactive Chat
    • Requesting Administrator Attention
    • Canceling an Attention Request
    • Viewing Attention Requests
  • Sharing Screens
    • Sharing a Screen With a Single Client
    • Sharing a Screen With Multiple Clients
• Reference
  • Computer Scanner Icons
  • ARD Status Icons
  • TCP and UDP Port Reference
  • Report Field Definitions Reference
    • System Overview Report
    • Storage Report
    • Memory Report
    • PCI Cards Report
    • FireWire Devices Report
    • USB Devices Report
    • Network Interfaces Report
  • PostgreSQL Schema Sample