Apple AppleShare IP 5.0 Update - Manual

Problems with the Print Server
The Print Admin program cannot attach a printer to a queue.
If you cannot attach a printer to a queue, someone else is probably already
using the printer. Wait for the job to finish printing. You can also use the print
utility that came with the printer to check the printer’s status.
A printer can’t be found.
When a printer that’s attached to a queue can’t be found on the network, the
following icon appears next to the printer name in the Monitor Queue
window for the queue to which the missing printer was attached.
Take the following actions:
m If the printer is not currently printing a document, switch the printer off
and then on again. Check the name of the printer on the test page.
m If someone has changed the printer’s name, rename it or try to attach the
printer again under its new name. (Instructions for renaming are described
in the manual that came with your printer.)
m If the problem persists, check the network connection.
A document can’t be queued.
If a user receives a message that a document can’t be printed, or if a
document can’t be sent to the Print Server, make sure a Print Server queue
is correctly selected as the computer’s printer. Printers are listed in the
Chooser for Macintosh computers and in the printer-selecting software for
Windows users.
m Verify that the disk on which the Print Server stores jobs is not full.
m If the Print Server’s queues aren’t listed in the Chooser or Windows
printer-selecting software, check the Print Server to make sure that a
printer is attached to each queue.
Problems with the Print Server 285