Eppendorf TCA-3 Temperature Monitoring System - Manual (Page 41)

Troubleshooting
TCA-3 Temperature Monitoring System
English (EN)
41
The facility has
blocked outgoing
communications. • Port 443 in the firewall between
the local network and the
internet is blocked.
• Unsolicited outgoing
communications for the facility
to the internet is blocked.
 The IT department will be required to
open port 443 for HTTPS
communication.
 This may have been done to prevent
malicious software from sending data
out. The IT department will need to
add the address of the Eppendorf
servers to the whitelist in the firewall
this is to allow the outgoing
communications from the system to
pass through.
Symptom/message Cause Remedy