Troubleshooting and faq, Troubleshooting – Google Apps Migration for Microsoft Exchange Administration Guide User Manual

Page 67

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Troubleshooting and FAQ

Chapter 5

Troubleshooting

You can find the latest troubleshooting information at:

https://www.google.com/support/a/bin/answer.py?hl=en&answer=173653

FAQ

Can I run the utility on the Microsoft

®

Exchange Server?

This scenario is not recommended. See

http://support.microsoft.com/kb/266418

for more

information.

Does the utility work in a hosted Microsoft

®

Exchange environment?

Yes. If you can use

Microsoft Outlook®

to access

Microsoft

®

Exchange data for a user’s profile

from a computer, you can use that same computer to run the utility.

If you are migrating from a hosted server, create an admin profile on the machine running
Google Apps Migration for Microsoft® Exchange, pointing to your hosted Microsoft®
Exchange server. Then, specify that profile in Google Apps Migration for Microsoft®
Exchange. You will then migrate from the hosted server using this profile.

Can I run multiple instances of the utility on a single client machine?

No. There is a single location for configuration files. If you run multiple instances of the utility
on a single client, those instances overwrite one another’s configuration files.

If you want to increase the number of users migrated by a client machine, increase the
number of users processed at one time by that instance of the utility (see

Step 3

).

Can I run multiple instances of the utility on separate client machines?

Yes.

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