Google Search Appliance Installing the Google Search Appliance - Manual (Page 19)

Google Search Appliance: Installing the Google Search Appliance 19
Resolving Installation and Configuration Problems
The following table contains information on how to fix problems you might encounter during
installation or configuration.
Problem Solution
The search appliance starts and you
connect a computer to the search
appliance. The computer is not
assigned the IP address
192.168.255.254. 1. Restart the computer and recheck the IP address of the
computer.
2. Ensure that the search appliance is running and that its
lights are green.
3. Ensure that the cables between the computer, the search
appliance, and your network are properly connected.
4. Ensure that the computer uses DHCP to obtain an IP
address.
5. If the computer does not use DHCP, manually assign the
correct IP address to the computer.
6. Try a different computer.
You start a browser on the
computer connected to the search
appliance. You cannot connect to
the Network and System Settings
wizard at http://192.168.255.1:1111/ 1. If the browser is using a proxy, disable the proxy and any
personal firewall software running on the computer. Wait
two minutes and then try to connect to the Network and
System Settings wizard.
2. Symantec antivirus software is sometimes configured to
block port 1111. If you have Symantec AntiVirus,
Symantec Firewall, or both programs installed on your
computer, check whether port 1111 is blocked.
3. If you are using Internet Explorer and the browser is
timing out waiting for the Network and System Settings
Wizard, try a different browser.
4. If ICMP is enabled on your network, try using the ping
command to contact the search appliance. From the
command line, type:
ping 192.168.255.1
5. If ICMP is enabled on your network, try using the ping
command to contact localhost. If the ping succeeds, you
have a TCP/IP connection and ping is working.
ping 127.0.0.1
6. If you cannot ping the search appliance, contact your
network administrator.
You type a URL in the Test URLs box
in the configuration wizard and you
see the error message URLs to Test:
connection refused appears. The server located at the test URL is not running a web server.