AirLive SKY-211 User Manual
Page 45
43 AirLive Sky-211 User Manual
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Wrong Device Installed
If you insert the USB VoIP Gateway on a Windows XP SP2 PC “Prior” to installing the software, the
USB VoIP Gateway will be incorrectly installed as a Smart Link USB Modem.
Insert the provided CD-ROM into your CD-ROM Drive and click “Driver Install” and this will resolve the
issue and install the USB VoIP Gateway properly.
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Softphone Version Warning
If you get a Softphone Version Warning from USB VoIP Gateway, then you should upgrade your
softphone to the latest version. Otherwise, USB VoIP Gateway may not operate properly.
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USB VoIP Gateway does not appear to be responding to incoming calls
There are several reasons why USB VoIP Gateway may not function.
USB VoIP Gateway may not work properly with some 4 wire (multi-line) phones.
Make sure the USB VoIP Gateway is connected to the PC and USB VoIP Gateway Agent is
running (Green phone in the Windows System Tray).
Make sure the handset is connected to the Phone jack on the USB VoIP Gateway and not the
Line jack.
If the Skype™ application was terminated for any reason while the USB VoIP Gateway Agent
was running, you will need to exit the USB VoIP Gateway Agent and then restart it.
Some telephone handsets require a battery to be installed in order to ring. If your handset
supports a battery, make sure there is a battery installed and that the battery is not depleted.
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Cannot hear dial-tone when I pick up the handset connected to the USB VoIP Gateway
Check to make sure that the handset is connected to the correct jack on the USB VoIP Gateway.