CounterPath Bria 3.0 for Windows User Guide – Retail Deployments User Manual
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CounterPath Corporation
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You can never place a call on a disabled account. If you place a call that is only valid on the disabled
account, it will fail with a “Not found” message.
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You can never receive a call on a disabled account. If another party phones you on a number that is only
known to a disabled account, the call will never appear on your Bria.
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When multiple accounts are enabled, the account to use for an outgoing call is determined by the rules of
the dial plan. See “Dial Plan” on page 78.
Setting the IM/Presence Account
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If you have an XMPP account, online status (presence) and IM are always handled through that account.
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If you do not have an XMPP account, online status (presence) and IM are handled through one of the SIP
accounts. You must select one account as your IM/Presence account. You should not change the account
used for presence: choose one account when you first set up your SIP accounts. If you do change the
account after initial deployment, see “Troubleshooting: When You Cannot See the Online Status” on
page 39.