CounterPath Bria BlackBerry Edition User Guide - Manual (Page 37)

Bria BlackBerry Edition User Guide
33
A Troubleshooting
Using Bria Diagnostics
If you have a problem with Bria, customer support may ask you to turn on diagnostics to capture information.
1. Go to Settings > Advanced Settings.
2. Scroll down to the bottom. If Verbose Logging is OFF, turn it to ON.
3. Reproduce the problem.
4. When done, go to Settings > Advanced Settings again. Tap Send Log. A prompt appears. Tapping Send will
send the log to the server. Once the file has been sent, you will see a notification; this notification includes
a reference number.
5. Contact customer support at http://support.counterpath.com with the details of your issue and the reference
number. The description of the problem could include the following:
• What you were doing when the problem occurred.
• Your BlackBerry device and model.
• Any recent changes you have made to your setup of Bria.
• Whether you are in your “home” Wi-Fi zone (your normal Wi-Fi zone) or a different Wi-Fi zone.
6. When done, turn off Verbose Logging.
The log file is sent to
customer support.
Tap OK
Tap Send Log Tap Send
A reference number.