A troubleshooting – CounterPath Bria BlackBerry Edition User Guide User Manual
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Bria BlackBerry Edition User Guide
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A Troubleshooting
Using Bria Diagnostics
If you have a problem with Bria, customer support may ask you to turn on diagnostics to capture information.
1.
Go to Settings > Advanced Settings.
2.
Scroll down to the bottom. If Verbose Logging is OFF, turn it to ON.
3.
Reproduce the problem.
4.
When done, go to Settings > Advanced Settings again. Tap Send Log. A prompt appears. Tapping Send will
send the log to the server. Once the file has been sent, you will see a notification; this notification includes
a reference number.
5.
Contact customer support at http://support.counterpath.com with the details of your issue and the reference
number. The description of the problem could include the following:
•
What you were doing when the problem occurred.
•
Your BlackBerry device and model.
•
Any recent changes you have made to your setup of Bria.
•
Whether you are in your “home” Wi-Fi zone (your normal Wi-Fi zone) or a different Wi-Fi zone.
6.
When done, turn off Verbose Logging.
The log file is sent to
customer support.
Tap OK
Tap Send Log
Tap Send
A reference number.