A troubleshooting – CounterPath Bria iPhone Edition User Guide User Manual
You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W367.
You can visit the Bria iPhone Edition forum at forums.counterpath.com > Bria iPhone Edition.
Using Bria Diagnostics
When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture
Go to Settings > Advanced Settings and turn Verbose Logging to ON. Click Apply Changes.
Use Bria as instructed by customer support.
When done, go to Settings > Advanced Settings again.
Tap Send Log. A prompt appears. Tap Yes. The collected data is sent to customer support.
A message appears when the data has been successfully sent.
Make a note of this reference number.
Turn off Verbose Logging. Click Apply Changes.