INFICON Cool Drawer Single Sensor - Manual (Page 13)

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Cool Drawer Single and Dual Sensors Operating Manual
1.3 How to Contact INFICON
Worldwide customer support information is available under Contact >> Support
Worldwide at
www.inficon.com
 Sales and Customer Service
 Technical Support
 Repair Service
If experiencing a problem with a Cool Drawer Sensor, please have the following
information readily available:
 The Lot Identification Code, located on the side surface of the sensor head.
 A description of the problem.
 An explanation of any attempts at corrective action.
 Exact wording of any error messages received.
1.3.1 Returning Cool Drawer Sensor to INFICON
Do not return any component of the sensor to INFICON without first speaking with
a Customer Support Representative. A Return Material Authorization (RMA)
number must be obtained from the Customer Support Representative.
If a package is delivered to INFICON without an RMA number, the package will be
held and customer contact will be made. This will result in delays in servicing the
sensor.
Prior to being given an RMA number, a Declaration Of Contamination (DOC) form
may need to be completed if the sensor has been exposed to process materials.
DOC forms must be approved by INFICON before an RMA number is issued.
INFICON may require that the sensor be sent to a designated decontamination
facility, not to the factory.