MARVEL Scientific 6ADi - Manual (Page 16)

Before Calling for Service
Before calling for service, check the following items:
• Make sure unit is plugged into outlet.
• Check the outlet for power. Test outlet with lamp to make
certain outlet has power.
• Make sure ice machine’s switch is in the “ON” position.
• Make sure that there is cold water supplied to the ice ma-
chine.
• Make sure drain plug on bottom of reservoir is inserted.
• Make certain unit is level from front to back and side to side.
• Make certain that the drain line to the ice machine is not
restricted or kinked.
If you are not able to correct the problem, contact your dealer
or the manufacturer. Be sure to have the model number and the
serial number handy before you call. The model and the serial
number are located on the lower front part of the ice machine’s
cabinet.
If You Do Need Service
If you do need service, contact your dealer or AGA MARVEL. In
any correspondence, refer to the model number and serial num-
ber of your unit which is located on the upper left hand side of
the wall liner. Retain your proof of purchase. Table B is provided
for recording pertinent information regarding your product for
future reference.
For Your Records
Date of Purchase
Dealer’s Name
Dealer’s Address
Dealer’s City
Dealer’s State
Dealer’s Zip
Appliance Serial Number
Model Number
Date Warranty Card Sent
(Must be within 10 Days of
Purchase)
How to Obtain Service
Your ice machine requires little service because the best and
most up to date materials, equipment, and quality methods are
employed throughout the manufacturing process.
If trouble occurs during normal operation, first check the
troubleshooting chart on the following pages to see if any of
these simple steps may correct the problem. If service becomes
necessary:
1. If the product is within the first year warranty period, please
contact your dealer or call AGA MARVEL Customer Service
at 800.223.3900 for directions on how to obtain warranty
coverage in your area.
2. If the product is outside of the first year warranty period,
AGA MARVEL Customer Service can provide recommenda-
tions of service centers in your area. A listing of authorized
service centers is also available at www.agamarvel.com
under the service and support section.
3. In all correspondence regarding service, be sure to give the
model number, serial number, and proof of purchase.
4. Try to have information or description of the nature of the
problem, how long the unit has been running, the room
temperature, water temperatures, and any additional infor-
mation that may be helpful in quickly solving the problem.
OBTAINING SERVICE
16
Table B