Obtaining service – MARVEL Scientific 6ADi User Manual

Page 16

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Before Calling for Service

Before calling for service, check the following items:

• Make sure unit is plugged into outlet.

• Check the outlet for power. Test outlet with lamp to make

certain outlet has power.

• Make sure ice machine’s switch is in the “ON” position.

• Make sure that there is cold water supplied to the ice ma-

chine.

• Make sure drain plug on bottom of reservoir is inserted.

• Make certain unit is level from front to back and side to side.

• Make certain that the drain line to the ice machine is not

restricted or kinked.

If you are not able to correct the problem, contact your dealer

or the manufacturer. Be sure to have the model number and the

serial number handy before you call. The model and the serial

number are located on the lower front part of the ice machine’s

cabinet.

If You Do Need Service

If you do need service, contact your dealer or AGA MARVEL. In

any correspondence, refer to the model number and serial num-

ber of your unit which is located on the upper left hand side of

the wall liner. Retain your proof of purchase. Table B is provided

for recording pertinent information regarding your product for

future reference.

For Your Records

Date of Purchase
Dealer’s Name
Dealer’s Address
Dealer’s City
Dealer’s State
Dealer’s Zip
Appliance Serial Number
Model Number
Date Warranty Card Sent

(Must be within 10 Days of

Purchase)

How to Obtain Service

Your ice machine requires little service because the best and

most up to date materials, equipment, and quality methods are

employed throughout the manufacturing process.

If trouble occurs during normal operation, first check the

troubleshooting chart on the following pages to see if any of

these simple steps may correct the problem. If service becomes

necessary:

1. If the product is within the first year warranty period, please

contact your dealer or call AGA MARVEL Customer Service

at 800.223.3900 for directions on how to obtain warranty

coverage in your area.

2. If the product is outside of the first year warranty period,

AGA MARVEL Customer Service can provide recommenda-

tions of service centers in your area. A listing of authorized

service centers is also available at www.agamarvel.com

under the service and support section.

3. In all correspondence regarding service, be sure to give the

model number, serial number, and proof of purchase.

4. Try to have information or description of the nature of the

problem, how long the unit has been running, the room

temperature, water temperatures, and any additional infor-

mation that may be helpful in quickly solving the problem.

OBTAINING SERVICE

16

Table B

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