Billion Electric Company BIPAC 8500 - Manual (Page 118)

Billion BIPAC-8500 / 8520 SHDSL VPN Firewall Bridge / Router
Chapter 5: Troubleshooting
Frequent loss of
SHDSL linesync
(disconnections).
Ensure that all other devices connected to the same telephone line as your
Billion router (e.g. telephones, fax machines, analogue modems) have a
line filter connected between them and the wall socket (unless you are
using a Central Splitter or Central Filter installed by a qualified and
licensed electrician), and ensure that all line filters are correctly installed
and the right way around. Missing line filters or line filters installed the
wrong way around can cause problems with your SHDSL connection,
including causing frequent disconnections.
Problems with the LAN Interface
Problem Corrective Action
Can’t ping any PCs on
the LAN.
Check the Ethernet LEDs on the front panel. The LED should be on for a
port that has a PC connected. If it is off, check the cables between your
router and the PC. Make sure you have uninstalled any software firewall
for troubleshooting.
Verify that the IP address and the subnet mask are consistent between the
router and the workstations.
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