Wd® service and support, Wd guardian services, Accessing online support – Western Digital WD Sentinel DS6100 Administrator and Maintenance Guide User Manual
Page 2: Wd ® service and support
WD
® Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or email
support service at
. If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.
WD Guardian™ Services premium Technical Support and Extended Warranty services are also
available for Small Business customers. Contact WD Technical support at
for information about this extra level of support and how to obtain it.
Your product includes 30 days of free telephone support during the 1-year standard limited warranty
period. This 30-day period starts on the date of your first telephone contact with WD Technical
Support. Email support is free for the entire warranty period and our extensive knowledge base is
available 24/7. To help us keep you informed of new features and services, remember to register
your product on the Registration page on the user interface or online at
WD Guardian Services
When you need a little help from an expert, we’ll take care of you! WD Guardian Services offers
flexible, affordable and hassle-free technical support and extended warranty plans with a variety of
benefits. Choose the plan that works best for your business. Visit
for details.
Accessing Online Support
Visit our product support website at
and choose from these topics:
• Downloads - Download drivers, software, and updates for your WD product.
• Registration - Register your WD product to get the latest updates and special offers.
• Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status, and
Data Recovery Information.
• Knowledge Base - Enter keyword, phrase, answer ID, or PID.
• Installation - Get manuals, installation guides, and documentation for your WD product.
• WD Community - Share your thoughts and connect with other WD users.