Western Digital WD Sentinel DS6100 Administrator and Maintenance Guide - Manual (Page 42)

MANAGING THE WD SENTINEL SERVER (DASHBOARD)
36 WD SENTINEL DS5100/DS6100
ADMINISTRATOR AND MAINTENANCE GUIDE
Health Tasks
Find compatible hard drives
To view a list of WD drives that can be used in the WD Sentinel server:
 Click Compatible Hard Drives in the Task pane. A pop-up screen lists each drive
with its model number, description, and maximum capacity.
 Click WD Store to purchase compatible drives.
 Click OK to exit.
To buy a compatible WD drives that can be used in the WD Sentinel server:
 Click Buy on the right side of the Internal Storage area of the Health tab.
 Follow the instructions on the screen to purchase your WD compatable drive.
Request Support
The Request Support function collects information about your WD Sentinel device and
sends a diagnostic report to the WD Support server. It then opens the WD Support website,
where you can enter a few details regarding the problem to route it to the appropriate
support team.
Note: If you do not want to submit the diagnostic logs, use the regular
WD Support page at
http://support.wd.com .
To access WD Customer Support automatically:
1. Click Request Support in the Tasks pane. The Request Support window displays.
2. After reading the information on the screen, click the “I agree and would like to
proceed.” check box, then click Proceed. The WD Support Ask a Question page
displays.
Note: The first time you do this, an Internet Explorer Security Screen displays. Clear the
check box and click Close.
3. Complete the online form and click Submit Question. A diagnostic report of the
WD Sentinel server is automatically attaches to the form. Your request is added to the
WD Support queue and assigned a confirmation number. You will receive an email
from WD Support regarding your question.
View system performance
Monitor your system performance using the Windows Resource Monitor which is available
from the Advanced tasks pane. The Resource Monitor allow you to see and control how
your system resources (such as the CPU, memory, disk, and network) are being used by
processes and services.
Important: For faster service/phone service, call WD Support. For the latest
phone numbers and contact information in your region, see
“Contacting WD Technical Support” on page iii or
http://support.wd.com . Have your confirmation ready when you call.