Western Digital My Book Live Duo User Manual User Manual
Page 136
MY BOOK LIVE DUO
USER MANUAL
TROUBLESHOOTING – 130
Setup or WD SmartWare is unable to detect a My Book Live Duo.
If Setup or WD SmartWare is unable to detect a My Book Live Duo device, then certain
network protocols may be blocked on the network or the computer. In those cases, the My
Book Live Duo device is available through a direct IP or network name connection. For
example, you can open the My Book Live Duo dashboard using
http://<device IP address>/
or
http://mybookliveduo/
.
If the computer is on a wireless network, connect using an a Ethernet cable and try
again.
Temporarily disable any computer firewalls or security software and retry.
Check your local router for any firewalls or security software. If present, please check
your router documentation on temporarily disabling the software or configuring the
software to allow UPnP or UDP traffic.
I am unable to play music, videos and/or view pictures through my digital media
adapter.
There are many kinds of file formats for pictures, videos and music, your particular
digital media adapter may not support a format to play or display it. Depending on
the digital media adapter device that you have (for example, Xbox 360 or PlayStation
3), you may need to update your device to support the media format that you want
to play. Refer to your digital media adapter’s user manual for further information.
Make sure the share containing your media content is enabled to serve that type of
media. See “Creating a New Share” on page 82.
I am having trouble safely shutting down the My Book Live Duo?
If you are unable to shut down the drive using the My Book Live Duo dashboard or the WD
Quick View icon, check the LED on the front of the drive to make sure it is not blinking.
Blinking indicates that the unit is processing information (for example, backing up or
transferring files).
If the LED is blinking green, data is being read from or written to the drive. Follow these
steps:
1. If possible, wait for the LED to stop blinking.
2. Double-check every computer on the network to ensure no files are open or transfers
are in progress.
3. Disconnect the Ethernet cable.
4. Wait 60 seconds.
5. Unplug the power cable.
Important: Disabling your firewalls or security software may leave you vulnerable
to security threats on your computer. Remember to restore your
firewall/security settings after you perform the above steps.