Sending your log files to customer support, Obtaining other support – Western Digital My Book Live Duo User Manual User Manual
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MY BOOK LIVE DUO
USER MANUAL
USING THE MY BOOK LIVE DUO DASHBOARD – 57
Sending Your Log Files to Customer Support
If you have a problem with the My Book Live Duo drive, complete the online form on the
Support page to generate a log and send it to WD’s Customer Support team. Another
option is to manually generate a system log and save or email it.
• To run a system report and send it to WD Customer Support automatically:
-
Click the Privacy Policy link to review WD’s privacy policy.
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Click the Request Support button.
-
Sign into the WD Knowledge Base (
if you have not
previously done so.
-
Complete and send your request.
• To run and save a system report manually, click the Create & Save button. Then
save it to your computer. If desired, email it to WD Customer Support.
Obtaining Other Support
• To obtain the most recently updated user manual, click the Product
Documentation link.
• To see answers to frequently asked questions and instructions, click the FAQs link.
• To discuss your My Book Live Duo device with other users, click the Forum link.
• To see WD phone numbers and other contact information, click the Contact Info
link.