Western Digital My Cloud EX4 User Manual - Manual (Page 159)

APPENDIX
154 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE
USER MANUAL
Appendix F: Safe Mode Firmware Update Procedures
If you see the following screen, use the steps outlined below to recover your server from safe
mode.
Note: Before performing these steps, downloaded WD My Cloud EX4 firmware from the
WD support website (
http://support.wd.com ) and save it to a location to which you
can browse from your computer. Make sure that you unzip the firmware file.
1. Logon to your router’s DHCP LAN/Device Client Table to obtain the IP address for your
device.
2. Type device IP address in a browser window. The Safe Mode UI appears.
3. Browse to the location where you saved the downloaded firmware.
4. Click Apply to load the firmware.
5. On the dialogue box, click OK. The device will reboot.
6. Once your reboot is completed, ensure that you clear your browser’s cache.
 Check your browsers help to determine the best way to clear the cache.
7. Once your device has completed the reboot, we recommend that you do a system
restore (See “System Restore” on page 132.)