Obtaining customer support, Requesting automatic support, Creating and saving a system report – Western Digital My Cloud EX4 User Manual User Manual
Page 38: Obtaining other support
THE DASHBOARD AT A GLANCE
33
WD MY CLOUD EX4 PERSONAL CLOUD STORAGE
USER MANUAL
Obtaining Customer Support
To open the Support page:
1. Click the Help icon
on any page to display the Help menu.
2. Click Support to display the following page:
If a problem occurs with the WD My Cloud EX4 device, WD Technical Support will need
information about your WD My Cloud EX4 device to troubleshoot and determine the best
solution. There are two ways in which you can get your device info and request support:
Run a system report and send it to WD automatically,
Create a system report manually and send it to WD.
Requesting Automatic Support
In the Request Automated Customer Support section:
1. Click the Privacy Policy link to review WD's privacy policy.
2. Click the Attach my device’s diagnostic report and request support check box.
3. Click the Request Support button.
Creating and Saving a System Report
In the Create and Save System Report section:
1. Click Create and Save. This saves the file to your computer.
2. If desired, email the report to WD Technical Support.
Obtaining Other Support
In the Support Resources section are links to additional resources:
To obtain the most recently updated user manual, click the Product
Documentation link.
To see answers to frequently asked questions and instructions, click the FAQs link.
To discuss your WD My Cloud EX4 device with other users, click the Forum link.
To see WD phone numbers and other contact information, click the Contacts link.