Troubleshooting – Western Digital WD TV Play Media Player User Manual User Manual

Page 146

Advertising
background image

WD TV Play Media Player

User Manual

SYSTEM MAINTENANCE – 141

Troubleshooting

Problem

Solution

DISPLAY

The TV screen is blank and the media
player power LED remains off.

• Make sure the TV is turned on.

• Make sure that the power adapter and power outlet

are okay.

• Make sure that the interface cable is properly

attached to the correct terminals on both the TV and
the media player.

The TV screen is blank and the media
player power LED is blinking.

• Check your TV input source selection.

• Power cycle (turn off/on) your TV.

• Power cycle (turn off/on) your media player.

• If the same thing happens, a system diagnostic

failure may have occurred. Contact WD Technical
Support for assistance (see “WD Service and
Support” on page 2).

The TV screen is blank and the media
player power LED is on.

• Make sure the TV is turned on.

• Make sure that the interface cable is properly

attached to the correct terminals on both the TV and
the media player.

• Press the reset switch for one second to reset to

factory defaults (see “Device Reset” on page 130).
Press and hold 10 seconds to toggle between NTSC
and PAL. Use a fine-tipped stylus or the unfolded
end of a paperclip to press the reset switch.

The TV screen is blinking and fuzzy.

• Make sure that the interface cable is properly

attached to the correct terminal(s) on both the TV
and the media player.

• Make sure the media player power LED is on.

• If you are using a CRT TV, navigate to the Home |

Settings | System screen and:

-

Make sure that the Composite option is
selected as the video output.

-

Make sure the TV system setting matches the
system used in your region.

• If you are using an LCD TV, navigate to the Home |

Settings | System screen and:

-

Make sure that the HDMI option is selected as
the video output.

-

Make sure that the video resolution option is set
as Auto.

The video display is cut off or appears
in a sidebar.

Navigate to the Setup | Audio/Video Output screen and
make sure that aspect ratio is set as Normal.

Advertising