Support services – Rockwell Automation 1771-IJ_IK IK ENCODER/COUNTER MODULES User Manual

Page 67

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Publication 1771-UM006B-EN-P - June 2002

Support Services

At Allen-Bradley, customer service means experienced representatives at Customer
Support Centers in key cities throughout the world for sales service and support. Our
value-added services include:

Technical Support

•

SupportPlus programs

•

telephone support and 24-hour emergency hotline

•

software and documentation updates

•

technical subscription services

Engineering and Field Services

•

application engineering assistance

•

integration and start-up assistance

•

field service

•

maintenance support

Technical Training

•

lecture and lab courses

•

self-paced computer and video-based training

•

job aids and workstations

•

training needs analysis

Repair and Exchange Services

•

your only “authorized” source

•

current revisions and enhancements

•

worldwide exchange inventory

•

local support

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